SERVICE ADVISOR - WORSKHOP AUTOMOTO Apply now
Closing date : 31 Jul

 

 

Job Responsibilities:

 

  • Undertake an efficient and personalised reception of customer motorcycles.
  • Forward Check List to Administrative Assistant for creation of a Job Card and integration into the Workshop’s overall planning.
  • Provide technical feedback and communicate expected job completion targets to customers.
  • Distribute the planned work to Mechanics on the floor and according to set priority status.
  • Act as the primary liaison and point of contact for customers.
  • Responsible for maintaining excellent communications and relations between customers and Emcar and handle customer complaints to his level.
  • Disseminate all information obtained at the meeting out to all relevant stakeholders.
  • Oversee the status of all work in progress and coordinates all jobs to achieve optimal levels of productivity and efficient and effective flow of process.
  • Provide the company’s internal and external customers with an excellent customer service at all times.
  • Deal promptly with customer complaints.
  • Conduct all administrative duties attached to the job.
  • Assist at Reception Counter of Workshop.
  • Responsible of conducting warranty claims and recall campaign related reports and duties.
  • Liaise with Motor Surveyors and insurance companies for follow up on motorcycles which had accident and need to be repaired.
  • Handle all necessary reports asked by management as and when required.
  • Invoicing of all jobs related to his duties.
  • Liaise with Spare Parts department for follow up of proper delivery of parts to workshop in a timely manner.

 

Qualification & Experience:

 

  • HSC or equivalent
  • Minimum Certificate or any other technical and mechanical relevant qualification will constitute a definitive advantage
  • Previous experience in a similar position will constitute a definitive advantage
  • Knowledge of SAP software
  • Excellent communication skills both in English and French
  • Effective listening and problem solving skills
  • Ability to work under pressure and meet tight deadlines
  • Passionate about motorcycles
  • Valid driving license (motorcycle) is a must
  • Clean Certificate of Character is a must

 

Deadline for application: 31th of July 2024.


Please email your application (to include covering letter, CV and scan copies of certificates) to: careers@emcar.mu


For more information on the Emcar Group of companies please check on: https://www.emcar.mu


Emcar Ltd reserves the right:

  • To call only the shortlisted candidates for interview.
  • Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

 

Apply now